Proactive Strategies & the Power of AI: Brett Chaffin of MerchantE Shares His Approach

Discover How MerchantE Elevates Customer Success with AI

In this candid conversation, Brett Chaffin, Customer Success, Quality, and Reporting Supervisor at MerchantE, shares his firsthand experience implementing AI-driven solutions to stay ahead of merchant attrition. 

From Reactive to Proactive

MerchantE used Arcum's RevMax Studio to tackle silent attrition—retaining $162K in revenue and preserving $5M in annual processing in just 4 months, while boosting team morale and customer sentiment. Read the Use Case.

"Just seeing how much my team of four saved the company in just a few months is amazing."