About Arcum

The story of our team's dedication and passion for the world of payments.

Our Passion

We're on a mission.

We are strong believers that data can significantly improve merchant relationships in the payments industry. At Arcum, we're on a mission to revolutionize how payments companies combat merchant churn. Our founders, Sebastian and Tad, are seasoned industry experts who live and breathe payments and data analytics. We launched Arcum with a singular goal: to empower businesses to retain valuable customers and achieve enduring success.

We're all about delivering actionable insights that create a real impact. Personalization is at the heart of what we do, enabling you to connect with your customers in truly meaningful ways. Our advanced algorithms and predictive models equip you with powerful tools to proactively identify and address churn risks, create cross-sell opportunities ensuring that your customers remain loyal, satisfied, and engaged.

We understand just how vital customer retention is for your business. That's why our team is fully dedicated to tailoring solutions that perfectly align with your specific needs. With our cutting-edge technology and unparalleled expertise, we'll expertly guide you through the intricate realm of customer churn, reducing attrition rates and unlocking the true potential of your customer relationships.

Join us on this exhilarating journey as we reshape the landscape of churn combat in the payments industry. Let Arcum become your trusted partner, working side by side with you to drive customer retention and foster sustainable growth. Together, we'll conquer churn and forge an extraordinary future for your business.

Our Team

Meet some of Arcum's team members.

Sebastian Builes

Co-Founder and CEO

Tad Zhang

Co-Founder and CTO

Hope Wofford

Head of Finance and Accounting

Nathan Regan

Chief Operating Officer

Lee Allum

Head of Marketing

Marvin Mante

Head of Product

Jules Ferguson

Operations Lead

Kevin Lewis

Chief Product Officer

Yuting Gong

Data Scientist

Jack Wong

Head of System Integrations

Pranav Murthy

Data Engineer

Increase your revenue and improve merchant retention with
AI-Powered solutions from Arcum.