Our strategy begins with a soft touch – a courteous phone call or email – a pivotal step in understanding your merchants' needs.
This initial outreach isn't just about communication; it's about crafting connections. We're aiming to gauge their satisfaction, unearth any concerns, and pave the way for a seamless partnership. By proactively engaging, we're poised to gather insights that drive the right actions, nurturing relationships that endure and thrive.
Below are some templates to help you craft that initial message for customers that have been identified at risk of churning.
Email and Phone Outreach Examples:
