Retention As A Service
We make the calls. You retain the revenue.
Arcum Retention as a Service (RaaS) gives you dedicated Retention Agents equipped with Archimedes AI and the full power of RevMax Studio. Together, they help identify at-risk merchants, prioritize outreach, guide every conversation, and protect recurring revenue - without the cost and complexity of building an internal retention team.
We make the calls. Archimedes AI makes them smarter. You keep the revenue.
Turn Retention Insights Into Action
Knowing which merchants are at risk is only the first step. Acting on those insights consistently and at scale is where many organizations struggle.
Arcum RaaS closes that gap by combining AI-powered intelligence with experienced human outreach. Your dedicated Retention Agent works as an extension of your team, engaging merchants by phone and email, following proven retention playbooks, and capturing every interaction for complete visibility.
Human Expertise, Powered by AI
Arcum Retention Agents are not traditional call center representatives. They are equipped with Archimedes AI and purpose-built retention tools that help them understand each merchant and take the right action.
Intelligent Prioritization
Archimedes AI identifies which merchants need attention and helps prioritize outreach based on churn risk, account value, engagement history, and revenue opportunity.
AI-Guided Conversations
Agents receive relevant merchant insights, recommended messaging, talking points, scripts, and next-best actions before and during each interaction.
Proactive Merchant Outreach
Your Retention Agent engages merchants by phone and email to address concerns, strengthen relationships, reduce churn, and uncover opportunities for additional growth.
Complete Visibility
Every interaction, outcome, and follow-up is captured in RevMax Studio and, where applicable, your CRM - giving your team clear visibility into activity and results.
Scale Faster and Easier
Arcum RaaS provides a faster, more scalable way to improve retention without adding internal resources.
- No hiring, onboarding, or agent management
- No need to build retention workflows from scratch
- Dedicated outreach that represents your brand
- Flexible capacity that scales with your portfolio
- Proven playbooks supported by AI insights
- Full access to RevMax Studio reporting and analytics
More Than Retention Calls
Arcum RaaS helps you engage merchants across the customer lifecycle.
Reduce Churn
Proactively reach merchants showing signs of dissatisfaction, declining activity, or increased churn risk.
Strengthen Loyalty
Build stronger merchant relationships through timely, relevant, and personalized engagement.
Uncover Cross-Sell Opportunities
Use AI-powered insights to identify merchants who may benefit from additional products, services, or solutions.
Support Win-Back Efforts
Reconnect with lost or inactive merchants using targeted outreach and informed messaging.
Improve Portfolio Intelligence
Capture merchant feedback and outreach outcomes to continuously improve your retention strategy.
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Built on RevMax Studio
Every Arcum Retention Agent is supported by RevMax Studio and Archimedes AI.
RevMax Studio helps agents:
- Identify and prioritize at-risk merchants
- Understand merchant behavior and account history
- Access AI-generated insights and recommended actions
- Manage outreach workflows and follow-ups
- Record outcomes and merchant feedback
- Track retained revenue and program performance
This combination of human expertise, AI intelligence, and purpose-built workflows helps create more consistent and effective merchant engagement.
Arcum Retention Agents are ready to start calling, now!
Build a stronger retention program without adding headcount.
Arcum RaaS combines dedicated human expertise, Archimedes AI, and RevMax Studio to help you retain more merchants, protect recurring revenue, and create stronger customer relationships.
We make the calls. You keep the revenue.
Ready to grow your business? Contact us for more information.